Table of Contents
At ICS Care Tech Systems ("we," "us," or "our"), your privacy is our top priority. This Privacy Policy describes how we collect, use, store, share, and protect information when you interact with our healthcare WhatsApp chatbot platform and associated services.
Scope
This Privacy Policy applies to all users of our digital communication solutions, including clinical staff, administrators, and patients interacting with our WhatsApp chatbots on behalf of our clinic partners.
Information We Collect
We collect information that you voluntarily provide to us when using our services. This includes personal identification information (Name, Email address, Phone number) and any messages sent through our platform.
Sensitive/Health-Related Data
Due to the nature of our healthcare communication tools, we process sensitive health data such as appointment details, prescription refill requests, and the patient's own description of why they are contacting the clinic. This information is captured for administrative routing to clinical staff, not for automated clinical assessment. We handle this data with strict compliance to applicable healthcare privacy regulations, including the Digital Personal Data Protection Act, 2023.
How We Use Information
We use the collected data exclusively to facilitate communication between healthcare providers and patients. This includes automating appointment reminders, delivering laboratory results securely, and routing patient-reported concerns to the appropriate clinical staff for review.
Data Sharing
We do not sell your personal data. We only share information with authorized healthcare providers (your clinic) and trusted third-party infrastructure providers (like Meta/WhatsApp) strictly necessary for delivering the service.
Data Hosting and Storage
We host data on secure, encrypted infrastructure and work to align our storage locations with applicable healthcare data residency expectations. Where a service we rely on (such as messaging or voice-processing infrastructure) is provided by a third party, that provider's own data handling terms also apply; details of our sub-processors are available on request. We use enterprise-grade cloud providers with robust physical and digital security measures.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as mandated by healthcare data retention laws applicable to our clinic partners.
Data Security
We implement technical, administrative, and physical safeguards to protect data from unauthorized access, disclosure, or alteration. This includes end-to-end encryption principles where supported by the messaging platform.
Children's Data
Our services are designed to be used by adults or with parental/guardian consent. We do not knowingly collect personal data from children under the age of 13 without appropriate parental authorization.
Your Rights
Depending on your jurisdiction, you have the right to access, correct, or request deletion of your personal data. Patients should direct these requests to their healthcare provider (our clinic clients), who act as the primary data controllers.
Updates to This Policy
We may update this Privacy Policy periodically. Any material changes will be communicated through our website or directly via administrative notices to our clinic partners. The "Effective Date" at the top indicates the latest revision.
Contact Us
If you have questions about this Privacy Policy, our data practices, or wish to exercise your rights as a data principal, please contact our Grievance Officer:
Shreyas Shinde, Grievance Officer
ICS Care Tech Systems
Email: grievance@icscaretech.com
Phone: 8888581413