WhatsApp Chatbot & CRM for Hospitals and Clinics in Mumbai

Built for how Mumbai clinics run day to day

Mumbai's clinics and diagnostic centers field a steady mix of phone calls, walk-ins, and WhatsApp messages throughout the day, often in more than one language. CareLoop centralizes that into a single dashboard: a missed call gets an automatic voice callback and a WhatsApp follow-up, a walk-in gets a token and a queue position, and every conversation — bot, staff, and patient — lands in one inbox your front desk can actually keep up with.

What CareLoop does for your clinic

Missed-call recovery. When a call goes unanswered, our voice AI agent calls the patient back, notes why they called in their own words, and helps book an appointment — then follows up on WhatsApp so nothing gets lost.

Unified inbox. Every bot message, staff reply, and patient message for a given patient sits in one thread, not scattered across a phone log and a personal WhatsApp.

Appointments and walk-in queue. Book, reschedule, and manage the day's queue from one screen, with patients notified automatically at each step.

Digital prescriptions and reports. Delivered straight to the patient's WhatsApp once a doctor or admin sends them — no separate printout to arrange.

Multilingual support. Conversations in English, Hindi, and Marathi, so patients can message in the language they're most comfortable with.

Role-based access. Doctors, nurses, receptionists, billing staff, and admins each see only what their role needs — clinical content stays separate from billing and front-desk work.

Frequently asked questions

Do you have an office in Mumbai?
No — ICS Care Tech is a remote-first company. We onboard your clinic, train your staff, and provide support entirely over call and WhatsApp, without requiring an in-person office visit.

Does CareLoop work in Hindi and Marathi, not just English?
Yes. CareLoop's WhatsApp chatbot supports multiple languages, so patients can message in the language they're most comfortable with.

Can we connect our clinic's existing WhatsApp Business number?
Yes. CareLoop runs on the WhatsApp Business API, so it can be connected to your clinic's existing WhatsApp number rather than asking patients to message a new one.

What does the voice AI agent actually do when it calls a patient back?
It calls the patient back after a missed call, notes why they're calling and their preferred doctor or department in their own words, and helps book or draft an appointment. It does not assess symptoms or offer medical advice — anything clinical is handed to your staff.

How do we get started?
Book a demo and we'll walk your team through setup. Because onboarding is remote, most clinics can be live within a few days.

Bring CareLoop to your clinic in Mumbai

Tell us about your clinic's call and messaging volume and we'll walk you through how CareLoop would fit into your front desk's day.